About Us

Who We Are

Founded in 2003 by U.S. Army veteran and federal-civilian information technology specialist Frank R. Taylor, The First Choice (TFC), LLC today supports a variety of customers from throughout government and private industry. With a background that, in addition to supporting DOD includes experience as some of the Nation’s largest IT companies, Mr. Taylor founded TFC to make a proposition to provide the expert knowledge, technical tools and solutions that customers deserve to improve performance, reduce costs and risks, while introducing enterprise efficiencies to enhance human health.

Today, TFC is an ISO-compliant, 8(a), veteran-owned company technology services provider dedicated to helping its customers solve problems in Healthcare delivery, homeland security, and telecommunications. We are a group of experienced, trained and highly-motivated IT professionals that bring a customer-focused approach to problem solving. We enjoy working side-by-side with our customers and business partners to provide solutions to some of today’s most pressing challenges.

TFC professionals combine a personal, old school work ethic with practical experience and state-of-the-art technology training, and proven business processes to help our customers meet their missions. We are motivated by a belief that technologies and creative thinking can improve the world in which we live and we enjoy professional relationships and projects that put us at the forefront of complex challenges.

We place our quality standards and core beliefs at the cornerstone of our approach to business. We believe that the combination of these values with 0ur real-world life experiences is what sets us apart from our competitors.

Our Mission
The First Choice, LLC (TFC) is dedicated to providing our clients across the globe unparalleled and innovative IT and telecommunications products and services. We are committed to excellence and our experienced professionals offer innovative solutions through a personal, customer-focused approach to meet some of today’s most complex challenges.

Leadership

Frank R. Taylor
Founder

A United States Army veteran, company founder Frank R. Taylor has over 40 years of work experience in the information technology field for the U.S. Army, Navy, and fortune 100 integrators such as Northrop-Grumman, Affiliated Computer Services (ACS), and Computer Sciences Corporation (CSC). Today, Mr. Taylor serves TFC as (current title?), bringing his array of knowledge gained through years of supporting major IT systems implementations with a personalized, customer-oriented, small business approach.

Mr. Taylor’s career includes supporting the Help Desk operations at the Navy’s Bureau of Medicine and Surgery (BUMED) in Washington, D.C. where he performed hardware/software problem resolution and hardware installations. As a member of the U.S. Army, Mr. Taylor served as a Radar Repair Technician. After discharge, for 20 years he was employed by the Navy Oceanographic Office as an Electric Technician serving as the electronic technical support member on the Acoustic Division Survey Team where in this capacity he often traveled aboard ships and P-3 aircraft for extended periods at sea. Mr. Taylor later served 10 years as System Manager for the U.S. Naval Surface Warfare Center’s, Sensors and Electronic Division’s center computer facilities (DEC 750 & 780’s) and had the responsibility for the day-to-day operation of the system’s maintenance and users assistance support. He retired from federal service in (year?) and was hired as a help desk technician by various major federal contractors supporting the U.S. Air Force System Command and other major hardware support projects.

Frank Taylor
General Manager

Managing the day-to-day operations of TFC, Frank Taylor utilizes his more than two decades of experience developing and providing innovative IT and Telecommunication solutions to the commercial and government sectors. Mr. Taylor also provides oversight and direction for TFC’s various IT projects utilizing his exceptional project management and organizational skills. Throughout his career, Mr. Taylor has been recognized for leadership and motivational capabilities that motivate and organize people at all levels to achieve desired results.

Mr. Taylor is also TFC’s compliance officer and is schooled in ISO 9000 principles having been trained as a lead internal auditor for quality assurance. Mr. Taylor’s career includes several executive-level positions at small-to-mid-sized IT and consulting companies, including: ABBS, Inc.; the Kevric Company; Adia Information Technologies; and Sagex where he served as General Manager and Lead Internal Auditor prior to helping his father Frank R. Taylor form TFC in 2003.

A professional with a proven record of success as a problem solver in state-of-art technologies, Mr. Taylor received a Bachelor of Science degree in Information Systems Management from the University of Maryland-Baltimore County (UMBC) – one of the region’s leading technology institutions of higher learning.

TFC At-A-Glance

• Founded, 2003.
• Located in Lanham, Maryland (Washington, D.C. suburbs).
• Holds secret facility clearance.
• Certified by the U.S. Government as 8(a), Veteran-Owned, and Service-Disabled Veteran Owned (SDVOB) information technology and telecommunications small business.
• ISO-9000 Compliant.
• Registered with the Central Contractor Registry (CCR).

Contract Vehicles:

• GSA Schedule 70 (IT Services)
• Networx, subcontractor to AT&T (Telecommunications services)
• SeaPort-e, subcontractor to SAIC

NAICS Codes:

• 514210-Data processing services, data entry services, electronic data processing
• 519190-All other information services
• 541511-Computer program or software development, custom, analysis and designs, programming
• 541513-Computer systems facilities (i.e., clients' facilities) management and operation services
• 541611-Business management consulting services, financial management, strategic planning
• 611430-Management development training, professional training, quality assurance training

Alliances

At TFC, our personal approach to business is at the core of the alliances that we form with companies that share our passion and commitment to serve our customers. We believe that building relationships and forming alliances enable us to offer an even greater level of expertise, expand our innovations and service offerings and help to push our core capabilities to an even higher plane. Our customers are the beneficiaries of the added knowledge and skills that our alliances offer.

As a ISO 9002 compliant firm, we seek partnerships with companies that also adhere to the standards of a quality management assurance system and with those that share our core beliefs to provide optimal and efficient customer service through innovative solutions to commercial and government sector clients.

Business Partners:
TFC’s business partners include the following companies (click on the link below to visit our business partners’ sites):

Quest Software. TFC is a certified Channel Partner of Quest’s IAM product Quest One Identity Management. This solution helps more than 100,000 customers worldwide meet higher expectations for enterprise IT. Quest provides customers solutions that manage all aspects of user identities and extend that management to the only offering that incorporates enterprise role management, automated user provision, extensive identity analytics and rich compliance reporting capabilities

Quantum Secure. TFC is a certified Channel Partner of the entire suite of Quantum Secure Physical Security Authentication/Identification Products. This line of products – known collectively as “SAFE” - effectively “collapse the gaps” between digital and physical identities.

AT&T Networx. TFC is a proud small business member of the AT&T Networx alliance. Together, TFC and AT&T form a mighty force – bolstered by a proven record of delivering not just innovation and vision, but practical solutions that re-engineer the way agencies operate today.


Right Now Technologies. TFC has established an on-going partnership with RightNow Technologies to provide its customers seamless implementation of the company’s CRM software. As a proud business partner of RightNow, TFC offers its comprehensive consulting, integration support, training, and technical support to ensure that the software tool is used to its utmost potential.

Teaming Partners/Corporate Customers:
TFC’s corporate customers and teaming partners include the following companies: